Work, learning and training help

case study: amber, a springboard customer

case study: amber, a springboard customer

"My experience on Springboard has been really good and I would recommend it to anybody."


Springboard User

After leaving school at 14, Amber used Springboard for support with gaining qualifications and finding employment.

Leaving school at 14 was my own choice. Meeting friends every day to start my 'crazy teenage life' seemed like a good idea at the time but by the age of 16 I found myself bothering with less people, finding it hard to go out and struggling to become motivated to even tidy the house. I stopped painting my nails and doing my hair and I hadn't worn make up for nearly a year. Bringing my quilt downstairs and watching films all day became my life.

When I turned 18 I signed up with the Job Centre Plus as I wanted to try and do something with my life. Three months later I was referred to Springboard. This opened up plenty of options such as taking English, Maths and ICT qualifications, which I accepted. I told my Springboard mentor about my problems which were holding me back and her response was calming and reassuring.

The way things were explained to me helped open my thoughts to things I wouldn't usually think about. For example, I want to sell cars as an occupation and we looked at how some businesses have garage connections which could lead to garage visits, meaning Health & Safety and First Aid would be beneficial. I was accompanied by my Springboard Mentor for my First Aid course to help settle my nerves which I appreciated.

I was offered a work placement whilst on Springboard in an office to help gain experience of the workplace which included practicing telephone calls/techniques. This helped me feel more comfortable when on the telephone.

I have now achieved my OCR level 2 English and level 1 Maths, I have a certificate for Health & Safety, First Aid and Food Hygiene and I have an updated CV and two cover letter templates to help me when applying for jobs.

My experience on Springboard has been really good and I would recommend it to anybody.

  • Our Partners
  • HLC is the lead partner for the Springboard Hull and Humber partnership project. This activity is part financed by the European Union through the European Social Fund (ESF) and is supported by the Youth Employment Initiative (YEI) to extend employment opportunities and develop a skilled workforce.